Returns Policy
Due to the bespoke made-to-order nature of our prints, and for our furniture and homewares, we are unable to offer refunds or returns for change of mind or incorrectly ordered sizes/ specifications. Please review your order carefully before checking out.
Damage in Transit
In rare cases accidental damage may occur during transit. Please rest assured that we are fully insured and will replace your order as soon as possible.
To assist us in the replacement, please take photos of
- the external box
- the shipping label on the box
- the damage to the artwork/frame
- the more photos the better
Please alert us directly at studio@lucymoloneystudio.com.au, and send photos within 2 days of receiving the damaged parcel.
